Issue Change
The Unit Change webhook triggers:
- Issue created
- Issue updated.
Summary
The following gives and overview of the fields in the json.
| Field | Description |
|---|---|
| id | Unique identifier for the issue record. |
| subject | The subject or title of the issue. |
| description | A detailed description of the issue. |
| status | The current status of the issue. |
| priority | The priority level of the issue, often including a time-based action requirement. |
| issueType | The type or category of the issue (nullable if not specified). |
| bookingReference | The reference number associated with the booking related to the issue. |
| bookingId | The unique ID of the booking associated with the issue. |
| unitName | The name of the unit associated with the issue. |
| unitId | The unique ID of the unit associated with the issue. |
| buildingName | The name of the building associated with the issue. |
| buildingId | The unique ID of the building associated with the issue. |
| guestStayName | The name of the guest stay associated with the issue. |
| guestStayId | The unique ID of the guest stay associated with the issue. |
| reportedByName | The name of the person who reported the issue. |
| reporterContactId | The unique ID of the contact who reported the issue. |
| reporterUserId | The unique ID of the user who reported the issue (nullable if not specified). |
| reportingTime | The timestamp when the issue was reported. |
| assigneName | The name of the person assigned to resolve the issue. |
| resolutionTargetDate | The target date for resolving the issue. |
| resolutionDeadlineDate | The deadline date for resolving the issue. |
| elapsedTime | The time elapsed since the issue was reported, in seconds. |
| type | The type of record. |
| message | Any additional message related to the issue (nullable if not specified). |
| startDate | The start date related to the issue (nullable if not specified). |
| endDate | The end date related to the issue (nullable if not specified). |
| userId | The unique ID of the user associated with the issue (nullable if not specified). |
| The email address associated with the issue (nullable if not specified). |
Example
{
"id":106,
"subject":"test email 2",
"description":"test",
"status":"CLOSED",
"priority":"[2] Action in the next 48 hours - 2 days",
"issueType":null,
"bookingReference":"20210830-00004",
"bookingId":1816,
"unitName":"101 contract",
"unitId":1,
"buildingName":"Residential Building (GBP)",
"buildingId":2,
"guestStayName":"DEMO NAME 2",
"guestStayId":579,
"reportedByName":"DEMO NAME 2",
"reporterContactId":6,
"reporterUserId":null,
"reportingTime":"2021-08-30 12:17:00",
"assigneName":"DEMO NAME 2",
"resolutionTargetDate":"2021-09-01 02:30:00",
"resolutionDeadlineDate":"2021-08-30 12:17:00",
"elapsedTime":"620601",
"type":"ISSUE",
"message":null,
"startDate":null,
"endDate":null,
"userId":null,
"email":null
}